FAQs

Order Processing & Shipping Information

At Novalis we’re committed to delivering your order with care, precision, and reliability. Here's everything you need to know about how we process and ship your items:

🕒 Processing Time

All orders are carefully inspected, packed, and prepared within 3–5 business days. We ensure each item meets our quality standards before it leaves our hands.

🚚 Estimated Delivery Times

🇺🇸 United States
Shipped via USPS or FedEx
Delivery timeframe: 15–20 business days after dispatch

🌍 International Orders
Delivery timeframe: 15–30 business days, depending on location and distance from the nearest fulfillment center

Note: Delivery delays may occur due to customs, weather, high demand, or global events. We appreciate your patience and understanding.

🔍 Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with your tracking number.
You can also check your status anytime on our [Track Your Order] page.

❌ Cancellations & Address Changes

Need to cancel or update your shipping address?
Please contact us within 24 hours of placing your order:

📧 Email: novalis@gmail.com
Use one of the following subject lines:

  • "CANCEL MY ORDER"

  • "ADDRESS CHANGE"

⚠️ Once your order has shipped, we are unable to make changes or cancellations.

🚪 Delivery Attempts

Most carriers will attempt delivery up to two times.
If the delivery is unsuccessful, the package may be returned to us.
📦 Please note: re-delivery may require an additional shipping fee.

💥 Damaged or Faulty Items

We’re here to make it right.

If your item arrives damaged, please email us at novalis@gmail.com with:

  • Your order number

  • A clear photo of the damaged item

We’ll send you a free replacement as soon as possible.

🤝 Need Help?

Our customer support team is always ready to assist.
📧 Reach out anytime at novalis@gmail.com — we aim to respond within 24 hours.